Shipping Policy

Summary

Most of our Posters are printed locally and ship from locally. The delivery delay / rate will be displayed directly at the end of the every product page in such case (this delay / rate is updated dynamically depending on your location). So refer to this information first.

For other products please refer to the information below:

FREE Shipping for orders above $40 USD / 52 CAD / 52 AUD / 30 GBP (otherwise $3.95 USD / 5 CAD / 5 AUD / 3 GBP flat rate worldwide)
USA, UK, Australia, New Zealand: Average delivery time of 7-18 days.
Other European Countries: Average Delivery time of 7-21 days.
Other Countries Worldwide: Average Delivery time of 10-28 days.

Since our customers are pretty much around the globe, we decided not to have a warehouse in each country (which would mean moving our items twice) to limit our environmental impact.

Instead, we are using a centralized warehouse to move our products directly from our workshop to you. This means we are moving items only once, thus limiting our impact on the environment. Inevitably, it takes a longer than some other mega logistics corporation (which we will not name but you know...), but we are preserving the Planet !

Note - custom fees: Depending on where the products are shipped from and to, custom fees may be payable. In such cases, the end customer is responsible for such fees.

See details below.

At Things Of The Stars, you enjoy worldwide shipping on all product, wherever you are in the Cosmos.

It would take NASA’s Curiosity's 712 days to reach the Sun, our closest Star.

But we have developed extraterrestrial technology that allows us to reduce that timeframe quite a lot. :) See all policy details below:

 

Worry Free Shipping Insurance?

  • Let's be blunt...we can choose our trusted logistics partners (as seen below) but we can't do their business for them.
  • We fulfill and ship with very clear timelines as you can read below, but shipping carriers have their flaws too and those we can't control.
  • In fact, shipping delays (once already in the carrier's hands), lost packages and damaged items (due to carriers mistreating the packages during shipment) are at the top of our concerns that we don't have any control over and usually these are our customer concerns as well.

  • This is why to protect you, we decided to introduce our "WORRY-FREE SHIPPING INSURANCE" to every single item we sell at Things Of The Stars, at no extra cost to you.
  • So you don't have to worry a single bit. If your item gets lost or damaged during shipment we replace it at no charge to you (except if it's a customer error as explained in the refunds policy).

Our Trusted Logistics Partners

 Image result for post canada logo

USPS LOGISTICS PARTNER

 

 

When will you fulfil my items?

  • Fulfillment is not the same as shipping. Fulfillment refers to the period for processing and preparing orders from available stock and/or by manufacturing them depending on the product type as explained in next points.  
  • All items are subject to the fulfillment process before they are shipped. 
  • The date and time of fulfillment are clearly defined by the timer shown on the product page.

  • The fulfillment period varies depending on the product type.
  • It could be anywhere between 1 to 7 business days.

When will you shipp my items?

  • All items are shipped right after the fulfillment period is over.
  • We will notify you by email when your items have shipped and the tracking information is available.

What about tracking numbers?

  • Due to the inconsistent carrier processing times, please allow up to 3 business days after shipment for tracking info to be sent to you and an additional 72 hours for the tracking link to display tracking information.
  • If after that time, for some rare reason it was not sent, please let us know and we’ll send it over (email contact@thingsofthestars.com).
  • We will notify you by email when the tracking information is available.

When will I receive my item?

  • After getting the Shipping Confirmation email, please see table below for exact delivery timeframes.